Return & Refund Policy
Return Policy for Adukale range of ready to eat and ready to cook food products
We want you to have a satisfying experience with our ready-to-eat and ready-to-cook food products. This return policy outlines the guidelines for returning such items in case you encounter any issues. Please read this policy carefully before making a purchase.
**Eligible Items**
- Our return policy covers only unopened and unused ready-to-eat and ready-to-cook food products.
- Items must be in their original packaging, with seals and labels intact.
**Timeframe**
- Returns are accepted within 14 days from the date of delivery.
**Condition**
- Returned items must be in their original condition and packaging.
- Items should not show any signs of tampering, damage, or contamination.
**Refund Options**
- Depending on your preference and the situation, we offer the following options:
- Full refund: The purchase amount will be refunded to the original payment method.
- Exchange: You can exchange the product for another item of equal value.
- Store credit: We can provide you with store credit to use on future purchases.
**Return Process**
1. Contact us at adukalenz@gmail.com 14 days of receiving the product to initiate the return process.
2. Provide the order number, item details, and reason for the return.
3. Our team will guide you through the return process, including packaging and shipping instructions.
4. Once we receive the returned item and verify its condition, we will proceed with the chosen refund option.
**Return Shipping**
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).
- We recommend using a trackable shipping method to ensure the safe return of the product.
**Exclusions**
- Perishable items that have been opened or consumed are not eligible for return.
- Items purchased from third-party sellers on our platform may have different return policies.
**Contact Us**
If you have any questions or need assistance with a return, please reach out to our customer support team via email at adukalenz@gmail.com. Provide your order details and a brief description of the issue, and we'll be happy to assist you.
**Note:** This return policy is subject to change without prior notice. We recommend reviewing the policy each time you make a purchase to stay informed about the latest terms and conditions.
We want you to have a satisfying experience with our ready-to-eat and ready-to-cook food products. This return policy outlines the guidelines for returning such items in case you encounter any issues. Please read this policy carefully before making a purchase.
**Eligible Items**
- Our return policy covers only unopened and unused ready-to-eat and ready-to-cook food products.
- Items must be in their original packaging, with seals and labels intact.
**Timeframe**
- Returns are accepted within 14 days from the date of delivery.
**Condition**
- Returned items must be in their original condition and packaging.
- Items should not show any signs of tampering, damage, or contamination.
**Refund Options**
- Depending on your preference and the situation, we offer the following options:
- Full refund: The purchase amount will be refunded to the original payment method.
- Exchange: You can exchange the product for another item of equal value.
- Store credit: We can provide you with store credit to use on future purchases.
**Return Process**
1. Contact us at adukalenz@gmail.com 14 days of receiving the product to initiate the return process.
2. Provide the order number, item details, and reason for the return.
3. Our team will guide you through the return process, including packaging and shipping instructions.
4. Once we receive the returned item and verify its condition, we will proceed with the chosen refund option.
**Return Shipping**
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).
- We recommend using a trackable shipping method to ensure the safe return of the product.
**Exclusions**
- Perishable items that have been opened or consumed are not eligible for return.
- Items purchased from third-party sellers on our platform may have different return policies.
**Contact Us**
If you have any questions or need assistance with a return, please reach out to our customer support team via email at adukalenz@gmail.com. Provide your order details and a brief description of the issue, and we'll be happy to assist you.
**Note:** This return policy is subject to change without prior notice. We recommend reviewing the policy each time you make a purchase to stay informed about the latest terms and conditions.